Shipping & FAQs
Processing and Shipping
When Will I Receive My Order?
Collection Items: We are a small, in house operation. All of our bracelets are handmade and most are made to order. Because of this, orders are usually fulfilled within 3 days but could take up to 7 days, plus an additional 2-3 days should be added on for shipping.
Custom Orders: In addition to regular fulfillment timing, custom orders could require an additional 5-7 days for fulfillment, dependent upon materials needed and if those materials have to be ordered and shipped to us. We also work closely with our custom order customers, communicating back and forth via email, to ensure that they receive the perfect custom piece(s). These communications can also add to the length of time for fulfillment.
Will I be able to track my order?
Yes, we ship our orders via USPS and tracking numbers are provided.
I'm local, can I just pick up my order instead of having it shipped?
Sorry, we are unable to offer pickups. All orders must be shipped.
Exception: We do offer Local Rush Order Deliveries in some cases for a rush- order fee. Please email us at FaithCharmsStore@gmail.com if you have a rush order request.
Are charms additional cost?
Yes, charms and their prices are listed in our Charm Collection. Custom Charms are any charm style or finish that is not currently listed in our collection. If you have seen a charm on our social media pages that isn't listed in our collection, please email us to inquire if it is available. Email: FaithCharmsStore@gmail.com
Some of our styles do come with the charms pictured and there is no additional cost. These are labeled exclusive and there is no option to add charms on the product page.
How many charms can I get per bracelet?
The amount per bracelet varies. Some of our bracelets have a one charm limit, and on others you can choose up to 3 charms. On bangles, the customer may select up to 6 charms.
Do I have to get the charm in the picture?
The charm shown in the product listing is for reference only. You may choose your own charm or choose no charm at all. There are a select few styles that are considered "exclusive" and only the charm shown comes with that particular bracelet. If this is the case, it will be listed in the description and it will state "exclusive".
What charms do you have to choose from?
You may view and add charms to your order in our Charm Collection.
I don't see a charm that I want, may I request a charm.
Yes, you may request a charm. Special Charm requests are considering a custom order and will incur the custom order fee. Please email us at firstname.lastname@example.org if you have a specific charm request that we do not currently offer.
Do I have to get a charm with my bracelet?
Nope! Yes, we are Faith "Charms", but we realize that faith comes in different styles. Just the act of wearing a Faith Charm bracelet speaks to your faith! If we don't carry or can't get the charm that you want, or you simply can't think of the perfect charm that expresses your faith, you can just rock your bracelet without a charm. After all, you and God both know where your faith stands!
My bracelet is too small/big, can I have it resized?
No, we are unable to resize.
My bracelet broke but I was able to keep all the pieces, can you fix it?
No, sorry we are unable to repair bracelets.